Tao Insight · Policies

Refund policy

Last updated: 12 October 2026

For delivery issues or refund requests, email 278254365@qq.com with your order reference, purchase date and a description of the issue. Do not send full card details.

1. Requesting a refund

You may request a refund within 14 days of purchase. Requests are reviewed individually; making a request does not automatically guarantee approval. Mandatory consumer cancellation and refund rights take precedence, including where they provide broader protection.

2. Missing, inaccessible or incorrect files

If your digital file has not arrived, cannot be opened, or materially differs from the product description, contact us. We will help resolve the problem, replace the file where appropriate, or arrange a refund when required or appropriate. Please tell us what happened so we can investigate.

3. Digital licenses

The standard purchase permits personal digital display only. It does not include a physical print or printing rights. Please review the preview, file specifications and license before purchasing. Applicable consumer rights are not limited by these license terms.

4. Payment-provider transactions

If a future order is processed by Paddle, payment and refund handling will also follow the Paddle refund policy disclosed for that order. You can use the support or refund link on your Paddle receipt or visit Paddle buyer support. No payments are currently collected through this storefront.

5. Approved refunds

Approved refunds are returned through the original payment provider where possible. Processing time depends on the payment method and provider. If a purchase is refunded, permission to use the purchased file ends and you should delete your copies.